Boy, 6, unwraps Nintendo Switch Mario game on his birthday to find box is empty
A little boy was left bitterly disappointed on his birthday after he unwrapped his new Nintendo Switch computer game to find the box was empty.
Six-year-old Col Gibbs was desperate to play his new Super Mario Party game after his dad Colin splashed out £49.99 to buy it from Sainsbury’s in Swadlincote, Derbyshire.
But when Col unwrapped the gift on his sixth birthday, he was left deflated as his family claim there was nothing in the box, Staffordshire Live reports.
Mr Gibbs went back to the supermarket to complain and said he was told computer games were not guaranteed because they were sealed before arrival and he would have to take the matter up with Nintendo.
The 51-year-old rang the Sainsbury’s head office and said he was told the same thing.
However, he claims the Japanese game developer told him the issue was between Sainsbury’s and its supplier.
Mr Gibbs went back to the store with a letter from the Citizens’ Advice Bureau, which said the supermarket was liable to rectify the issue as it had sold him the product.
Two days later, he says, the store apologised, agreed to replace the game, and added a Lego set as an additional birthday gift.
Mr Gibbs, who runs automated parts firm Manufacturing Management Services, thanked the store for its decision to replace the game, but also wanted to warn people about what happened to him.
Mr Gibbs, from Church Gresley, said: “Col loves his Mario games and had really wanted this one, but when he opened the box, he wasn’t happy.
“It did take the shine off his birthday and on the day it made me quite agitated. I was upset that my son was disappointed.
“I was really grateful that Sainsbury’s came to the decision they did, but I do want to make people aware I was told games bought from Sainsbury’s weren’t guaranteed.”
A Sainsbury’s spokesman said: “Mr Gibbs’ experience is very unusual and all our console games are delivered to us sealed by the manufacturer.
“We understand this will have been very disappointing for Mr Gibbs and his son.
“We have apologised and tried to put this right by replacing the game and arranging a Lego set as a belated birthday gift as a gesture of goodwill.”
Nintendo has been contacted for comment.